IBPS Clerk Recruitment 2026 Out
Executive Summary: The Institute of Banking Personnel Selection (IBPS Mumbai) has officially released the detailed recruitment notification for the Common Recruitment Process for Customer Service Associates (CRP CSA-XVI / Clerical Cadre) for vacancies of 2027-28. A total of 11,403 Vacancies have been announced across 11 participating Public Sector Banks in India. Eligible Indian graduates aged between 20 and 28 years can apply online through the official portal ibps.in from 01 August 2026 to 21 August 2026.
Direct Clerical Entry Notice: There is NO interview for the post of Customer Service Associate (Clerk) under CRP CSA-XVI. Final selection is based 100% on the score obtained in the Online Main Examination subject to clearing the state-specific Local Language Proficiency Test (LPT) and Document Verification.
1. IBPS Clerk CRP CSA-XVI 2026 Overview
Customer Service Associates handle front-desk retail banking operations, customer account maintenance, cash transactions, and digital service facilitation across Public Sector Banks.
| Recruitment Parameter | Official Specification Details |
|---|---|
| Conducting Authority | Institute of Banking Personnel Selection (IBPS Mumbai) |
| Recruitment Drive | Common Recruitment Process (CRP CSA-XVI) |
| Post Designation | Customer Service Associate (CSA / Clerical Cadre) |
| Total Vacancy Count | 11,403 Indicative Vacancies across 11 Public Sector Banks |
| 11 Participating Banks | Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank, Union Bank of India |
| Pay Scale Structure | Rs. 24,050 – Rs. 64,480/- + DA, HRA, Transport Allowance, Special Pay |
| Gross Monthly Salary | Rs. 35,000/- to Rs. 42,000/- Per Month (varies by posting city) |
| Selection Process | Online Preliminary Exam -> Online Main Exam -> Local Language Test |
| Official Website Portal | ibps.in Official Portal |
2. Eligibility Criteria, Age Limits & Qualifications
- Nationality: Citizen of India, subject of Nepal/Bhutan, or Tibetan refugee.
- Educational Qualification: A Degree (Graduation) in any discipline from a University recognized by the Government of India or any equivalent qualification recognized by the Central Government. Candidates must possess operating and working knowledge in computer systems.
- Age Limit: 20 to 28 Years as on 01 August 2026 (Candidates must have been born between 02 August 1998 and 01 August 2006, both dates inclusive).
- Upper Age Relaxations:
- SC / ST Candidates: 5 Years (Up to 33 Years)
- OBC Non-Creamy Layer Candidates: 3 Years (Up to 31 Years)
- PwBD Candidates: 10 Years (Up to 38 Years)
- Ex-Servicemen: Actual period of service + 3 years (subject to maximum age of 50 years)
- Widows / Divorced Women: Up to 35 years (38 for OBC, 40 for SC/ST)
- Local Language Proficiency: Candidates should be proficient in the official language of the State/UT from which they apply (reading, writing, speaking, and understanding).
3. Scheme of Examination (Prelims & Mains Pattern)
| Exam Phase & Section | Number of Questions | Maximum Marks | Medium of Exam | Sectional Timing |
|---|---|---|---|---|
| Phase-I: Online Preliminary Examination (Total: 100 Marks / 60 Minutes) | ||||
| English Language | 30 Qs | 30 Marks | English | 20 Minutes |
| Numerical Ability | 35 Qs | 35 Marks | Bilingual (13 Regional Languages + Eng/Hindi) | 20 Minutes |
| Reasoning Ability | 35 Qs | 35 Marks | Bilingual (13 Regional Languages + Eng/Hindi) | 20 Minutes |
| Phase-II: Online Main Examination (Total: 200 Marks / 160 Minutes) | ||||
| General / Financial Awareness | 50 Qs | 50 Marks | Bilingual | 35 Minutes |
| General English | 40 Qs | 40 Marks | English | 35 Minutes |
| Reasoning Ability & Computer Aptitude | 50 Qs | 60 Marks | Bilingual | 45 Minutes |
| Quantitative Aptitude | 50 Qs | 50 Marks | Bilingual | 45 Minutes |
| Main Exam Total | 190 Questions | 200 Marks | Online CBT | 160 Minutes (2 Hrs 40 Min) |
Negative Marking Rule: For each wrong answer in both Preliminary and Main examinations, 0.25 (1/4th) of the marks assigned to that question will be deducted.
4. Application Fees & Payment Details
| Candidate Category | Prescribed Application Fee / Intimation Charge |
|---|---|
| General / OBC / EWS Candidates | Rs. 850/- (Inclusive of GST) |
| SC / ST / PwBD / ESM Candidates | Rs. 175/- (Intimation Charges Only, Inclusive of GST) |
| Payment Gateway Options | Debit Card, Credit Card, Internet Banking, IMPS, Cash Cards/Mobile Wallets, UPI |
5. Step-by-Step Guide to Apply Online
- Visit the official portal: ibps.in.
- Click on "CRP CSA (Customer Service Associates) -> Apply Online for CRP-CSA-XVI".
- Click on "Click here for New Registration" and enter Basic Details (Name, Mobile, Email).
- A provisional Registration Number and Password will be generated and sent via SMS and email.
- Upload scanned Photograph, Signature, Left Thumb Impression, and Hand Written Declaration.
- Fill detailed educational qualifications, percentage, graduation details, and bank preferences.
- Preview application form and pay prescribed application fees online.
- Download and print the e-Receipt and application form confirmation copy.
6. Important Dates & Official Links Table
| Milestone Event | Official Scheduled Date |
|---|---|
| Online Registration Opening Date | 01 August 2026 |
| Online Registration & Fee Payment Last Date | 21 August 2026 (11:59 PM) |
| Pre-Examination Training (PET) Conduct | September 2026 |
| Online Preliminary Examination Date | October 2026 |
| Preliminary Examination Result Declaration | November 2026 |
| Online Main Examination Date | December 2026 |
| Provisional Allotment Announcement | March / April 2027 |
| Official IBPS Portal Direct Link | ibps.in Direct Link |
| All Latest Jobs | Click Here |
Frequently Asked Questions (FAQ)
Q. Q1: What is IBPS Clerk (CRP CSA-XVI) Recruitment 2026?
Answer: IBPS Clerk (CRP CSA-XVI) Recruitment 2026 is the national common recruitment drive conducted by the Institute of Banking Personnel Selection to recruit 11,403 Customer Service Associates in 11 Public Sector Banks.
Q. Q2: How many total vacancies are announced in IBPS Clerk 2026?
Answer: A total of 11,403 vacancies across states and union territories in India.
Q. Q3: What are the online application dates for IBPS Clerk CRP CSA-XVI?
Answer: Online applications opened on 01 August 2026 and will close on 21 August 2026 at 11:59 PM.
Q. Q4: Which 11 Public Sector Banks participate in IBPS Clerk 2026?
Answer: Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank, and Union Bank of India.
Q. Q5: What is the age limit for IBPS Clerk 2026?
Answer: 20 to 28 years as on 01 August 2026 (candidates born between 02 August 1998 and 01 August 2006, both inclusive).
Q. Q6: What is the minimum educational qualification for Customer Service Associate (Clerk)?
Answer: A Graduation degree in any discipline from a recognized University and basic computer literacy.
Q. Q7: What is the salary of an IBPS Clerk (Customer Service Associate)?
Answer: In the revised pay scale of Rs. 24,050 – Rs. 64,480/- with starting gross salary ranging from Rs. 35,000/- to Rs. 42,000/- per month.
Q. Q8: Is there any interview for IBPS Clerk recruitment?
Answer: No, there is no interview for IBPS Customer Service Associate posts; selection is made solely on the basis of Main Examination scores.
Q. Q9: What is the application fee for General and OBC candidates?
Answer: Rs. 850/- (inclusive of GST) payable online.
Q. Q10: What is the application fee for SC, ST, PwBD, and ESM candidates?
Answer: Rs. 175/- (intimation charges only, inclusive of GST).
Q. Q11: What is the examination pattern of the IBPS Clerk Preliminary exam?
Answer: 100 Questions carrying 100 Marks (English 30 Qs, Numerical Ability 35 Qs, Reasoning 35 Qs) in 60 minutes with 20-minute sectional timing.
Q. Q12: Is there negative marking in IBPS Clerk exams?
Answer: Yes, 0.25 (1/4th) of marks assigned to each question is deducted for every incorrect response in both Prelims and Mains.
Q. Q13: Are marks scored in the Preliminary exam counted in final merit?
Answer: No, the Preliminary exam is only qualifying; final merit list is prepared strictly on the basis of marks obtained in the Online Main Examination (out of 100 normalized).
Q. Q14: What is the total marks and time duration of the IBPS Clerk Main exam?
Answer: 190 Questions carrying 200 Marks with a composite time limit of 160 minutes (2 Hours 40 Minutes).
Q. Q15: In how many regional languages is the IBPS Clerk exam conducted?
Answer: The exam is conducted in English, Hindi, and 13 regional languages (Assamese, Bengali, Gujarati, Kannada, Konkani, Malayalam, Manipuri, Marathi, Odia, Punjabi, Tamil, Telugu, and Urdu) based on the State applied for.
Q. Q16: Is proficiency in the local language mandatory for IBPS Clerk?
Answer: Yes, candidates must know how to read, write, and speak the official language of the state from which they apply.
Q. Q17: What documents are required to be uploaded during online registration?
Answer: Passport-size photograph, candidate signature in black ink, Left Thumb Impression (blue/black ink), and Hand Written Declaration.
Q. Q18: What is the text of the Hand Written Declaration for IBPS?
Answer: "I, [Name of the candidate], hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required."
Q. Q19: Can final year graduation students apply for IBPS Clerk 2026?
Answer: Candidates must have their final graduation result declared on or before 21 August 2026 to be eligible.
Q. Q20: What upper age relaxation applies to SC and ST applicants?
Answer: 5 years upper age relaxation (up to 33 years).
Q. Q21: What upper age relaxation applies to OBC (Non-Creamy Layer) applicants?
Answer: 3 years upper age relaxation (up to 31 years).
Q. Q22: What upper age relaxation applies to PwBD applicants?
Answer: 10 years upper age relaxation for benchmark disabilities.
Q. Q23: When will the IBPS Clerk Preliminary exam be conducted?
Answer: The Preliminary Examination is tentatively scheduled for October 2026.
Q. Q24: When will the IBPS Clerk Main exam be conducted?
Answer: The Main Examination is tentatively scheduled for December 2026.
Q. Q25: When will the final provisional allotment of banks be released?
Answer: Provisional allotment will be announced in March / April 2027.
Q. Q26: What is the official website of IBPS?
Answer: www.ibps.in.
Q. Q27: What is the Candidate Grievance Redressal System (CGRS) portal of IBPS?
Answer: https://cgrs.ibps.in.
Q. Q28: Can candidates apply from multiple states in IBPS Clerk?
Answer: No, a candidate can apply for vacancies in only one State / UT and must appear from an exam center within that State/UT.
Q. Q29: What photo ID proofs are accepted during the exam?
Answer: Original Aadhaar Card, PAN Card, Passport, Permanent Driving License, or Voter ID Card.
Q. Q30: Where can banking aspirants access free mock tests and previous papers for IBPS Clerk?
Answer: Practice mock tests and study guides on SarkariMockTest.com and MockTestCenter.com.
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